What is Support Driven Growth?
Support-driven growth is a business methodology that shifts the position of the customer support channel from that cost center to revenue driver.
Leverage your customer support team toward revenue-generating activities, measure the impact, and build a company or product your customers’ obsess over by elevating your support team’s voice to inform overall business strategy.
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Implement Support Driven Growth from team building, operations, reporting, execution, or the whole package! Not sure if Support Driven Growth is right for your business? We offer free intro sessions too.
Facts and Figures
“In the current downturn, many companies are tightening belts. But too many are missing their biggest opportunity to keep costs down: building loyal relationships with customers ”
“Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.”
“33% of Americans say they’ll consider switching companies after just a single instance of poor service.”
“Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.”
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Service PROMISE
We’ll work across all departments in your organization to build a customer-centric culture with a support-driven growth methodology, creating a cohesive customer experience that drives and maximizes revenue both earned and retained.
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About Us
We have a decade of experience in customer support, success, sales, and marketing for companies like Threadless, Groove, Upworthy, Help Scout, and Brightback. Building expertise in both customer facing and revenue generating roles for a wide array of business types and sizes, we’ve learned ways to manage, measure, and developed tactics to execute delivering on end-to-end customer experience excellence that drives revenue.